Refund policy

Creating a return policy that is both "foolproof" and firm requires a balance of clear legal language and a positive customer experience. Since Shopify allows you to customize your policies, you can paste this directly into your Settings > Policies section.

Here is a concise, robust template designed to protect your business while setting clear expectations.

Return & Refund Policy

Thank you for shopping with us. Please review our policy regarding returns and exchanges carefully.

1. The 7-Day Return Window

We offer a strict 7-day return policy. This means you have 7 days after receiving your item to request a return. Unfortunately, if 7 days have passed since your delivery date, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it.

  • It must be unworn, unused, and unwashed, with all original tags attached.

  • It must be in its original packaging.

  • You must provide the receipt or proof of purchase.

3. Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (like food or flowers).

  • Custom products (special orders or personalized items).

  • Personal care goods (beauty products).

  • Sale items or gift cards.

4. How to Start a Return

To initiate a return, please contact us at [Your Email Address]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note: Unless the item is defective or damaged upon arrival, customers are responsible for all return shipping costs.

5. Damages and Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

6. Refunds

Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.